Refunds & Cancellations

The short version

Used goods are sold as described: if the item matches its listing, the sale is final. If it doesn't match, tell us within 7 days and we'll make it right. Meetup payments are only captured when you confirm the handoff, so a meetup that doesn't happen costs you nothing.

How the money is protected (both directions)

Every payment runs through our hold system:

• Shipped orders: the buyer pays, we hold the funds, the seller ships. The money is released to the seller only after the buyer confirms delivery.
• Local meetups:we place a hold on the buyer's card at checkout. The card is only charged when the buyer confirms the handoff in person. If the meetup never happens, the hold releases automatically after about 7 days, or immediately if either side cancels before the handoff.

This is why keeping payment on reteach matters: pay a stranger in cash or apps outside the platform and none of this protection exists.

When you can get a refund

The item isn't as described. Wrong item, undisclosed damage, missing pieces the listing said were included. Use the Report a problem button on your order in your dashboard, or email support@reteachshop.comwith photos, within 7 days of delivery (or handoff). If the report checks out, you'll be refunded in full, including shipping and our fees.

The order never arrived.If a shipped order doesn't show up, let us know and we'll investigate with the seller. Unshipped orders are refunded.

The seller cancels. Full refund, automatically.

When you can't

You changed your mind.These are one-of-a-kind used items from a colleague's classroom, not retail stock; sales of accurately described items are final.

Normal wear that was disclosed.“Good condition with marker ghosts” means marker ghosts. Read listings closely; sellers, describe honestly. The honesty is the deal.

How refunds arrive

Refunds go back to your original payment method through Stripe, typically within 5 to 10 business days of approval. Our platform fee is returned along with the refund; sellers are not paid out for refunded orders.

Disputes

If buyer and seller can't agree, email support@reteachshop.comand a real person will look at the listing, the photos, and the conversation, and make a call. We take teachers' word seriously in both directions.